Privacy policy
What happens to what you tell us, including the parts we can’t control.
Men who come here write down things they haven't told anyone. Some of them are separating from someone who still watches what they do. We've tried to write this so you can tell exactly what happens to what you give us, including the parts we can't control.
Who we are
This site and the seven-month group are run by Rudi Doku, based in Melbourne. The program is facilitated by Rudi and by Caroline Shahbaz, and both of them have access to what you send us.
Questions about this policy go to rudi@reclaimsmenshealing.com.
What we collect
Only what we need, and no longer than the periods set out below.
- Your name, or a pseudonym if you'd rather use one, and the contact details you give us
- What you tell us when you register interest, book a conversation, or apply
- Notes we take during that conversation and during intake
- Payment records if you enrol. Card details are handled by the payment provider and never reach us
- Emails and form messages you send
The website also records ordinary technical information when you visit, including your IP address, browser and the pages you looked at.
The application and intake
Applying means writing down things about your family and your relationships. Sometimes about your health as well. That’s sensitive information and we treat it differently from an email about dates.
- Both facilitators read it. Nobody else does
- It’s used to work out whether the group is right for you, and to prepare the conversation. Nothing is scored, and it doesn’t become a file that follows you
- If you aren't offered a place, or you withdraw, tell us and we'll delete it
- We keep application and intake material for seven years after your involvement ends, then delete it
- Enquiries that don't go anywhere are deleted after two years
How we use it
- Answer you, and arrange a conversation
- Run the program and send you what you need for it
- Take payment
- Improve how the site and the program work
We won't add you to a marketing list unless you ask to be on one, and we don't sell anything to anyone.
Confidentiality, and its limits
What you tell us stays between the two facilitators. We won't pass it to anyone else, except in these situations.
- You've told us in writing that we can
- Someone is at serious risk of harm, including you, and acting on it is the only responsible thing to do
- A court orders it, or the law otherwise requires it
Where it's possible to tell you first, we will, and we'll involve you in what happens next.
What a group can't promise
This is the part most policies leave out. In a group, eleven other men hear what you say. We set conditions before anyone arrives, including that nothing identifying about a former partner leaves the room and that the group is never used to build a case against anybody, and we enforce them. What we can't do is guarantee what another participant does with something he heard.
That's worth knowing before you decide what to bring, and it's worth raising with us if it worries you.
Nothing is recorded
The six weekends are in person and no session is recorded, by us or by anyone in the room. That’s a condition of taking part. If you miss a weekend, what you need comes from us or from your buddy, because there’s no recording to catch up on.
Services we use
These providers handle some of your information under their own privacy terms. Several store data outside Australia.
- Squarespace, for the website and its forms
- Cal.com, for booking the first conversation
- Google, for email and documents
- A video calling service for that first conversation, and a payment provider if you enrol
If where your data sits matters to you, ask and we'll tell you what we know.
Keeping it safe
We take reasonable technical and organisational steps to protect what you give us, and we limit who can reach it. No system is perfectly secure and we're not going to claim otherwise. If something goes wrong in a way that's likely to cause you serious harm, we'll tell you and notify the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
Using a device nobody else sees
If someone else has access to your phone or your email, use something they don’t when you contact us. Booking a conversation also puts an entry in whatever calendar you book with, which is worth thinking about before you pick one. Emails from us come from a plain address that doesn’t describe the nature of the work, and there’s a Quick exit button on the main pages, though it can’t erase history your browser has already written.
Your rights
- Ask what we hold about you, and get a copy
- Have anything wrong corrected
- Ask us to delete it, subject to anything we're legally required to keep
- Stop hearing from us, at any point
- Complain to the Office of the Australian Information Commissioner if you think we've mishandled it
Start any of those by emailing rudi@reclaimsmenshealing.com. We'll answer within 30 days.
Cookies
The site uses cookies, which are small files stored on your device, to make it work and to count visits. You can turn them off in your browser, and some things may then behave oddly.
Changes
We'll update this when the program changes. The date at the top says when it last did. If a change matters to people already enrolled, we'll write to them rather than leave it here to be found.
Contact
Rudi Doku
Melbourne, Australia
rudi@reclaimsmenshealing.com